Please read these terms carefully, and print and keep a copy of them for your reference.
Delivery and Ordering
Orders can be placed through the website by secure payment system using your credit or debit card. After filling the order form you will have a chance to review your billing and delivery details and change them if necessary. You will then be taken to our secure payment provider, Stripe, who use the latest 128 bit secure encryption techniques to secure the transaction.
Orders are processed within one working day and dispatched by recorded delivery using Royal Mail. If you have placed an order with us through the website, we will send you an e-mail to confirm that we have received your order.
You should receive your order within 2 to 5 working days of ordering. If the goods are lost or damaged in transit, please let us know promptly, so that we can make a claim against the carriers. We will dispatch you a replacement. Should your order be delayed, it is eligible for a refund when Royal Mail has accepted the loss. This is after 30 working days from date of postage. Packages which are not received between 15 and 30 working days are classified as late and not eligible for a refund. Orders placed after 3:30pm during the week or at weekends may be despatched after two working days.
Product Warranty
Please study the documentation supplied with your order as misuse, or failure to follow any of the instructions therein, may void this warranty. This warranty is not transferable and excludes those items listed under the heading: Limitations. Your warranty will begin on the date you purchased your product. Please retain your receipt as this will be required as Proof of Purchase.
Refunds/Returns
You are eligible for a refund on your order at any time in the first 14 days between date of ordering and date of returning if it is unopened and unused. This is to allow you to receive and evaluate your order and decide whether or not to keep it. You can notify us at any time in this period that you intend to return the order to obtain authorization for a refund. Full instructions on how to return the order with a pre-addressed postage label are enclosed with every order.
Refunds are given using the method used for purchase and are for the purchase price of the device less postage and packing charges. Refunds will be processed within 7 days of receipt of your return and may take longer to be applied to your card by your credit card company or to arrive by post.
Changes to these terms These terms were last changed on 24th July 2023. These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply to future orders.